Shifting Minds Limited  Registered office: Twyford House, 51 Twyford Avenue, London, N2 9NR, United Kingdom. 

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Helping organisations and people grow Last updated: July 19, 2018
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* In partnership with 3rd party

Our clients:


People and Partners


020 8374 3985

Our blog…

Mediation Skills

(Typically two days)

Custom designed:

Quality, in-house training for your organisation’s needs


This training programme will help participants to develop their ability to mediate successfully difficult situations and disputes within their organisation. The programme covers the definition, skills, behaviours and processes used by mediators. The programme also contains a lot of opportunities for skills practice, via active and at times challenging participation in a range of simulated scenarios. We are able to create client -focused scenarios to add additional realism to the training

Facilitation Skills

The Romans called mediators by a variety of names, including internuncius, medium, intercessor, philantropus, interpolator, conciliator, interlocutor, interpres, and finally mediator.

Some cultures regarded the mediator as a sacred figure, worthy of particular respect; and the role partly overlapped with that of traditional wise men or tribal chief

More Information:

If you want to know more about this course or its suitability for you or a colleague, call us on 020 8374 3985 and speak informally to one of our course leaders, or email:

Training Style:

Interactive, enjoyable  and thought provoking. The workshop uses inputs from the course leader, group and individual exercises, and a wide range of challenging simulated meetings.

Who will benefit:

The programme represents an excellent opportunity for a wide range of Directors, Managers and business professionals to include mediation in their toolkit of skills. Mediation is also a highly relevant skills for HR professionals.


By the end of this "Mediation Skills" programme you will be able to:

  • Describe what mediation is, and what effective mediation looks like
  • Build on their interpersonal existing skills - developing effective listening and questioning skills
  • Interpret and successfully summarise key pieces of information
  • Review and use a useful mediation process for managing and progressing situations to agreement
  • Recognise situations that are at the boundaries of your capability and understand various referral options  
  • Have tried out newly acquired knowledge and skills within a series of simulated conflict situations



(Typically content agreed with clients)

  • Introduction and objective setting     
  • Situations in which mediation skills might be used   
  • What makes an effective mediator?
  • What does effective mediation look like?
  • Understanding the role of a mediator      
  • Reviewing and practicing key mediation skills      
  • What is mediation trying to achieve?    
  • The mediation process      
  • Approaching agreement     
  • Skills practices with simulated situations
  • Knowing your boundaries